Terms of Service

Effective Date: January 1, 2026  |  Last Updated: October 28, 2026

Welcome to SIVIA Medical (the "Platform"), operated by SisaTech AI, Inc. ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Platform, including our website at sisatech.ai, the application at app.siviamedical.com, our mobile applications, and our integrations with Electronic Health Record ("EHR") systems such as PointClickCare, eClinicalWorks, and Veradigm.

By registering for an account, executing an Order Form, or accessing or using the Platform, you ("Customer," "User," or "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a healthcare practice, clinic, hospital, or other legal entity, you represent that you have the authority to bind such entity to these Terms.

1. Description of Services

SIVIA Medical is an AI-powered clinical assistant and documentation platform. The Platform records, transcribes, and analyzes clinical encounters to generate structured medical documentation (such as SOAP notes, consultation letters, and clinical summaries) and integrates with third-party EHR systems to retrieve and update patient records.

2. HIPAA Compliance and Business Associate Agreement (BAA)

The parties acknowledge that in providing the Services, SIVIA Medical may receive, maintain, transmit, or process Protected Health Information ("PHI") subject to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

• Execution of BAA: Customer's use of the Platform is strictly conditioned upon the execution of a mutually acceptable Business Associate Agreement (BAA). The terms of the BAA are incorporated into these Terms by reference.
• Conflict of Terms: In the event of any conflict between these Terms and the BAA regarding the processing, use, or disclosure of PHI, the terms of the BAA shall control.

3. Account Registration and Security

• Eligibility: You must be a licensed healthcare professional, clinical staff member, or authorized administrative representative of a healthcare provider to create an account and use the Platform.
• Credentials: You are responsible for maintaining the confidentiality of your account credentials, including usernames, passwords, and API keys. You agree to notify us immediately at support@sisatech.ai of any unauthorized access or security breach.
• Account Security: Customer is responsible for keeping each User's credentials confidential. The Platform offers two-step verification (multi-factor authentication) to every User and requires it for platform administrators; Customer may require it for all of its Users from the Platform's security settings and agrees to do so where its own policies, payers, or insurers require it.

4. Professional Responsibility and Clinical Disclaimer

SIVIA Medical is a clinical documentation tool. It is not a licensed healthcare provider, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

SisaTech AI, Inc. shall have no liability for any clinical decisions, medical errors, or adverse patient outcomes resulting from the use of, or reliance upon, the Platform or any AI-generated documentation.

5. EHR Integrations and Third-Party Systems

The Platform offers integrations with third-party Electronic Health Record (EHR) systems (e.g., PointClickCare, eClinicalWorks, Veradigm).

• Authorization: By enabling an EHR integration, you authorize SIVIA Medical to access, retrieve, modify, and transmit patient records and provider schedules from your EHR on your behalf.
• EHR Terms: Customer is solely responsible for maintaining its own licenses, agreements, and credentials with its EHR vendor. SisaTech AI is not responsible for any downtime, API changes, or service interruptions caused by third-party EHR systems.

6. Proprietary Rights and Licenses

• SIVIA Intellectual Property: SisaTech AI, Inc. retains all right, title, and interest in and to the Platform, including all software, algorithms, AI models, user interfaces, documentation, and intellectual property.
• Customer Data: Customer retains all ownership rights in any data, audio recordings, or clinical information uploaded to the Platform ("Customer Data"). Customer grants SisaTech AI a non-exclusive, royalty-free, worldwide license to host, process, and use Customer Data solely to provide the Services to Customer.
• AI Model Training: SisaTech AI does not use patient PHI or Customer Data to train its public, shared, or foundation AI models. Any model optimization is performed using strictly de-identified data in compliance with HIPAA standards or within secure, tenant-isolated private environments.

7. Term and Termination

• Term: These Terms shall remain in effect until your subscription expires or is terminated.
• Termination for Convenience: Either party may terminate a monthly subscription upon thirty (30) days' written notice. Annual subscriptions may only be terminated at the end of the current annual term.
• Termination for Cause: Either party may terminate these Terms immediately if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days of written notice.
• Data Export upon Termination: Upon termination, Customer may request a copy of its Customer Data in a standard industry format within thirty (30) days. SisaTech AI will delete or destroy all Customer Data and PHI in its possession in accordance with the terms of the BAA and HIPAA regulations.

8. Warranties and Limitation of Liability

THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SISATECH AI, INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR CLINICAL OUTCOMES. SISATECH AI'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO SISATECH AI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

9. Indemnification

Customer agrees to defend, indemnify, and hold harmless SisaTech AI, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Customer's breach of these Terms or the BAA.
• Any clinical decisions, medical diagnoses, or patient treatments made by Customer or its Providers using the Platform.
• Customer's violation of any third-party rights, including EHR vendor terms.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved through binding arbitration in Miami, Florida, in accordance with the rules of the American Arbitration Association (AAA).

11. Miscellaneous

• Entire Agreement: These Terms, together with any Order Form and the BAA, constitute the entire agreement between the parties regarding the subject matter.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Assignment: Customer may not assign these Terms without the prior written consent of SisaTech AI, Inc.

12. Contact Information

For any questions or notices regarding these Terms, please contact:

SisaTech AI, Inc.
Email: support@sisatech.ai
Address: Miami, FL, USA